Shipping policy
Shipping Policy for CIRCL
At CIRCL, we strive to deliver your orders quickly, securely, and affordably. This Shipping Policy explains how we process and deliver your purchases.
Shipping Locations
We currently ship to:
- New Zealand: Nationwide delivery to urban and rural addresses.
- Australia: Shipping fees and delivery times vary by state.
Processing Times
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times are as follows:
- New Zealand Urban Areas: 1–3 business days.
- New Zealand Rural Areas: 3–5 business days.
- Australia: 7–21 business days, depending on location.
Note: Delivery times are estimates and may vary due to unforeseen circumstances, such as weather or customs delays.
Shipping Rates
- Calculated at checkout based on location and weight.
Customs duties, taxes, and fees may apply for international orders and are the responsibility of the recipient.
Order Tracking
Once your order is shipped, we will provide you with a tracking number via email so you can monitor its progress. Please allow up to 24 hours for tracking information to update.
Shipping Issues
If your order is delayed, lost, or damaged in transit, please contact us at info@circlhealth.com as soon as possible. We will work with the courier to resolve the issue promptly.
Incorrect Addresses
Please ensure your shipping details are correct at checkout. CIRCL is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If an error occurs, contact us immediately to update your address if the order hasn’t yet been dispatched.
Returns and Refunds
For details on how to return an item or request a refund, please refer to our Returns Policy.
Contact Us
For questions about shipping, please reach out to us via email at: info@circlhealth.com