Refund policy

Returns & Refund Policy for CIRCL

At CIRCL, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with our returns and refund process.

Return Policy

  1. Eligibility for Returns
    We accept returns for the following situations:
      • The product is damaged or defective upon arrival.
      • You received the wrong item.
      • You changed your mind (conditions apply, see Section 3).
  2. Conditions for Returns
    To be eligible for a return, the following conditions must be met:
      • The item must be unused, unopened, and in its original packaging.
      • You must initiate the return within 30 days of receiving your order.
      • Proof of purchase (receipt or order confirmation) is required.

  3. Change of Mind
    If you change your mind about a product:
      • Returns must meet the above conditions.
      • Shipping costs for the return will be your responsibility.
      • Refunds will exclude the original shipping fee.

  4. Non-Returnable Items
    Certain items cannot be returned, including:
      • Opened or used products.
      • Gift cards or promotional items.
      • Items purchased during clearance or final sale events.

  5. Return Process
    To initiate a return:
    1. Contact us at info@circlhealth.com with your order number and reason for the return.
    2. We will provide return instructions and, if applicable, a return shipping label.
    3. Ship the item back to us within 7 business days of receiving return instructions.

Note: CIRCL is not responsible for lost or damaged return shipments. Please use a trackable shipping method.

Refund Policy

Refunds will be issued once the returned item is received and inspected.

  • Approved Refunds: Will be processed to the original payment method within 7 business days.
  • Partial Refunds: May apply for items that show signs of use or missing parts (not due to CIRCL error).
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your item arrives damaged or defective:
Contact us immediately at info@circlhealth.com with photos of the damage.

  • We will provide a replacement, refund, or store credit, including shipping costs.

Exchanges

We do not offer direct exchanges. If you need a different product, please process a return for a refund and place a new order.

Contact Us

If you have questions or need assistance with your return please email: info@circlhealth.com